CAPITEC BANK VOUCHER CANNOT BE REDEEMED

On three occasions, I sent myself a voucher and I forwarded the message to the people that I was supposed to be paying. On all three of these times, the voucher could not be redeemed.

I went to the bank and they told me that I would have to wait for 30 says before the money could be reversed into my account?? On one of these occasions, I received a message stating that the money has been reversed into my account, and that there was an error on their side. My issue is that I have had to pay these people in cash, which means that on all three transactions, I paid DOUBLE the amounts and I was reimbursed for ONE. To be quite honest, this system of yours is very unreliable and you people are ******** us of our monies. You say that the voucher has been redeemed when it hasn't, and I am loosing out on money because of this.

I would like somebody to please contact me regarding this matter, because it has left me extremely frustrated, and at this point I'd like to even close my account because this bank is useless!