MP
Mokgadi P
1 reviews | Active since Apr 2016
04 Jan 2026, 11:10
Capitec Bank – Urgent: Account Frozen After Stokvel Payout
My Capitec account is currently under review under case number ***5 after receiving a January stokvel payout, which is a legitimate and common savings transaction.
I do not understand why this was flagged as suspicious. As a result, I now have no access to my funds and am severely inconvenienced. I urgently need this money to travel to Cape Town for work, and I have no alternative funds available.
I have cooperated fully and can provide any documentation required, yet there has been no urgency or clear communication from Capitec.
I am requesting immediate escalation, clarification, and the release of my funds as soon as possible.
Case number: ***5
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
04 Jan 2026, 18:06Hi Mokgadi , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's reply04 Jan 2026, 18:06
Official
Hi Mokgadi , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's replyOfficial
04 Jan 2026, 18:06Thank you please allow me few minutes while I check your incident.
Capitec Bank's reply04 Jan 2026, 18:06
Official
Thank you please allow me few minutes while I check your incident.
Capitec Bank's replyOfficial
04 Jan 2026, 18:10Currently, there is no feedback on your incident. The urgency is noted, and I will try my best to escalate the matter and request urgent feedback from the relevant department.
I apologize for the difficulty that you have encountered with regards to this matter. Please let me know if you have any further concerns or questions.
Capitec Bank's reply04 Jan 2026, 18:10
Official
Currently, there is no feedback on your incident. The urgency is noted, and I will try my best to escalate the matter and request urgent feedback from the relevant department.
I apologize for the difficulty that you have encountered with regards to this matter. Please let me know if you have any further concerns or questions.
Capitec Bank's replyOfficial
04 Jan 2026, 18:35Currently, there is no feedback on your incident. The urgency is noted, and I will try my best to escalate the matter and request urgent feedback from the relevant department.
Capitec Bank's reply04 Jan 2026, 18:35
Official
Currently, there is no feedback on your incident. The urgency is noted, and I will try my best to escalate the matter and request urgent feedback from the relevant department.
Capitec Bank's replyOfficial
04 Jan 2026, 18:36Is there anything else I can assist you ?
Capitec Bank's reply04 Jan 2026, 18:36
Official
Is there anything else I can assist you ?
Capitec Bank's replyOfficial
04 Jan 2026, 18:40Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
Capitec Bank's reply04 Jan 2026, 18:40
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.