Capitec Bank: Unresponsive and Unhelpful. ***** Case Ignored: Capitec Bank's Poor Service. Lack of Support. Failing to assist with ***** Case.

Disappointing service from Capitec Bank

I'm extremely dissatisfied with the service I've received from Capitec Bank regarding a *****ulent case reported by my son inbthe first week of March. Despite numerous follow-ups, we've received completed radio silence - no emails, no updates, no investigation reports. It's unacceptable that we're being left in the darkest about the status of this case.

To make matters worse, my son has since submitted the same bank account details to his employer, and now Capitec in unable to provide us with a letter or ant documentation confirming that the account has been flagged or is under investigation. Thus lack of communication and support is causing inconvenience and stress.

What's even more frustrating is that I've visited multiple Capitec branches from Jabulani Mall and Randburg Square, seeking help and resolution, but none of the bankers were able to assist me. The lack of support and guidance from branch staff has been disappointing, to say the least.

I urge Capitec to take immediate action to address this issues and improve their customer service. Until then, I'll be sharing my disappointing experience with others to warn them about the potential pitfalls of banking with Capitec.