Capitec Bank Unhelp Full

I have been to Capitec Bank twice and could not open a account for my 1 year old son. I have given them my Sanlam Policy as proof of address they don't want to accept it , so then after i been at the MUNISIPALITY with my ABSA proof of address which they accepted i went to Capitec again. The lady in front made sure all my paperwork was in order , i then waited for a consultant where he let me fill in the necessary paperwork and then only after i was done he told me he can not use my bank letter or my license paper which both contains my proof of address and was just used by the Munisipality. I was told if i can provide him with a FINE!!!!!!! he could then assist me . SO I AM ASKING YOU SHOULD I BRAKE THE LAW JUST TO GET MY 1 YEAR OLD SON A BANK ACCOUNT !!!!!!!