RH
Reginald H
1 reviews | Active since Apr 2020
23 Apr 2020, 09:16
Capitec Bank *********
Capitec bank is very ********* they deducted money from my account reversed the decuction plus charged me for their fault. They call me regarding my arrears keep me on hold for 30 minutes I try and call them they keep me on hold till my airtime runs out when I finally get through to a lady that s not very helpful or interested halfway through my airtime runs out and they don't even bother to call back. Customer service is very bad.
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Replies (2)
Capitec Bank's replyOfficial
23 Apr 2020, 11:21I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply23 Apr 2020, 11:21
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 Apr 2020, 10:40Good day Reginald H
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply28 Apr 2020, 10:40
Official
Good day Reginald H
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank