MM
Molo M

1 reviews | Active since Feb 2020

14 Feb 2026, 08:29

Capitec Bank *****ulent and ****mer

had credit facility from Capitec bank in 2017, however this were not going well for me I filled for debt review. While I was on debt review I would make direct payment into the credit facility in order for me to finish the debt earlier. Payment facility was available. In December 2024 I noted the debt councilor did not make a payment. There after I canceled my debt review agreement. In January I made a direct payment to capitec and when I wanted to make another payment capitec had blocked access to payments.

Afterwards I received a call from MBD demanding payments while capitec bank was responsible for blocking my account. I lodged a complaint and request for explanation why they blocked my account from receiving payment I didn't have a problem regarding access to the credit facility. Then they opened the facility for payment. Now they are holding me accountable for the legal fees which could have been avoided should I be allowed to pay what the debt councilor failed and interest charged.

I cannot be held accountable for their incompetency, misrepresentation, ******ion and agenda to empower themselves financially.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Feb 2026, 08:37
Official
Good day Molo M,thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.