CAPITEC BANK //*****ULENT ACTIVITY ON MY ACCOUNT

About 2 months ago I opened a Savings account with Capitec. Everything was fine until on Monday 29 April 2024 I noticed when I checked my Banking app, that my balance was missing . Upon personal investigation , I learnt that I had numerous transactions supposedly as a result of Uber eats , that had gone off my bank account over a period of about a week. These transaction are unknown to me and were not authorized by me either, I am based in East London and it appears as if the transactions took place in Johannesburg. I am therefore baffled as to how transactions took place on my account from Johannesburg while I'm in East London. Be that as it may I have been informed by a Capitec consultant on Saturday 4 May 2024 that Capitec would run an investigation which would take an approximate of 21 days ... That is a bit harsh on me as a client because in that duration I am left with no money to take care of my daily needs. It is further not believable to me that an investigation will take that long . I am therefore extremely displeased and not satisfied with Capitec and its security techniques as well as Capitec's turnaround time in ***** resolution. What is worse is that I am new client at Capitec and already my experience is terrible to say the least and that makes me quite skeptical in keeping my money with them or even recommending them to anyone in the near future.