Capitec Bank treated me very badly.

I experienced an unauthorised transaction from my capitec bank account.

WI was told to wait for 8 days and their response was the person who cloned my card knew my pin so I wouldn't be refunded. I was treated very bad by one of their consultants. Their service was so poor and disgusting.

This is very annoying because no one else knew my account's pin number and I think it's just one of their tricks to rob off the customers.