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Thurla S
1 reviews | Active since Mar 2022
06 Mar 2022, 21:07
CAPITEC BANK = *******
******* On 3 November 2021 we transferred funds to my mother, mistakenly using her Bank Card Number. We requested the funds be recalled through our bank, BNZ, which they did. It is 7 March 2022 and the funds are still with Capitec. All reference numbers have been supp**** to Capitec. When our bank enquires, Capitec say we must contact them. When we enquire, Capitec says our bank must contact them. They are *******.
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Capitec Bank's replyOfficial
07 Mar 2022, 06:34Good day Thurla
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Mar 2022, 06:34
Official
Good day Thurla
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Thurla S's updateReviewer Update
08 Mar 2022, 10:28Nice message, Capitec, but once again, there's no action behind the words - big fail!
It is now 8 March 9.25pm and no contact from Capitec. Also, no reply to 2 x messages sent to you from BNZ.
It is now 8 March 9.25pm and no contact from Capitec. Also, no reply to 2 x messages sent to you from BNZ.
TS
Thurla S's update08 Mar 2022, 10:28
Reviewer Update
Nice message, Capitec, but once again, there's no action behind the words - big fail!
It is now 8 March 9.25pm and no contact from Capitec. Also, no reply to 2 x messages sent to you from BNZ.
It is now 8 March 9.25pm and no contact from Capitec. Also, no reply to 2 x messages sent to you from BNZ.