AJ
Al J
1 reviews | Active since Mar 2020
12 Mar 2020, 01:13
Capitec Bank *******
On the 14 January 2020 I purchased 1GB for R100 Telkom, and never received the data, Capitec took my money. My contact number is saved as I have been buying airtime and data for months.
Yesterday, 11 March I bought 2 x R16 airtime and never received it, it shows pending on the app, but Capitec took my money AGAIN!
Nobody apologizes, Nobody refunds me, Nobody is trying to help me with this, all your consultants at your branch are saying it's not their problem, then who's problem is it??
This is nonsense, *******! I want my money back immediately!
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Replies (2)
Capitec Bank's replyOfficial
12 Mar 2020, 11:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 Mar 2020, 11:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
12 Mar 2020, 13:58Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply12 Mar 2020, 13:58
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regardsComplaint ManagementCapitec Bank