Capitec Bank they are inconsiderate to their clients.

Item: Capitec Bank
Rating: 1
Author: VhoTshililo M

Capitec Bank they are inconsiderate to their clients. I have made a transaction at the particular shop via speed point however the transaction was unsuccessful with an error from the machine but the money was deducted from my account. Then at the shop they advise me that the money will be reversed in a day or two. But it was not. Then I decided to call capitec back for assistance in order to reverse the money but I was told that I need to go back to the shop and ask them to write a letter for me. Which this is inconvenienced as most of times this speed point they malfunction.

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Replies (2)

Capitec Bank's replyOfficial

12 Nov 2020, 07:42

I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply12 Nov 2020, 07:42

Official

VhoTshililo M's updateReviewer Update

17 Nov 2020, 11:54

Good day
The matter it hasn't been resolved as I haven't received my money and it has been more than 5 days. When I call service desk I have been advised that the money is on unlocated status.
Question is how long it supposed to be on unlocated status?
What is it difficult to clear it?
And I would like to know going forward what do I need to do to avoid this?
And is it advisable to swipe using Capitec services since it seems like it is a train smash to resolve this issue.

VhoTshililo M's update17 Nov 2020, 11:54

Reviewer Update