CAPITEC BANK & THEIR STAFF DO NOT CARE FOR CLIENTS - USELESS!!!

<p>My pregnant wife went into rthe bank with proof of residence so that her account can be reactivated, as it has been deemed DORM due to inactivity for over 12months. She specifically took time out to go to this bank to do this, and she was informed that they cannot helop her as her names were swopped on the proof of addrsss compared to her ID document???? REALLY??? what the hell is that about??? She has to make use of the account, and all they could say was that they are unable to aiist?? she does not have clothing accounts??? she does not get alternate post for her to bring that info. I HATE the service that you receive at this bank, is this why the bank fees are so low, that we can get pathetic service???? you should also advertise how useless this companty is when it comes to CUSTOMER SERVICE, so that we as the consumer can take informed decisions before signing up for this stupid bank. Considermy account closed, and rest assured that I post this on FB, Twitter and every social media platform so people can know and understand how **** they getting themselves in!!!! i need feedback on this. This is my e-mail address: **********