Capitec Bank ,the worst bank ever

I made a withdrawal on the 4th of April at a standard bank Atm. First withdrawal was for R2000 a report came back saying I have insufficient funds, I then made a withdrawal for R1500 again I got same message , insufficient funds. However the money was deducted on my account. I went to the nearest capitec bank in mowbray Cape town. I was told they are very much aware of the issue, this happens when you withdraw from a different bank . The lady I spoke to told me the money will be rectified following day

Following day came and the was no SMS correction from capitec, again I visited the cape town adderley street branch I was given a ref code ********** 5 I was told within 14 days I will get my money back

A correction SMS reflected within 2 days after getting the reference code. +R2000 in my account however I kept on hoping that the R1500 will be rectified also, nothing came , I went to the branch again. I was told the money has been rectified on the system. But it doesn't show on my account

I was given another reference number ********** 5

I'm still waiting up until today

The worst part , I needed to use this money to renovate my mother's house which is falling apart in eastern cape because of the weather. I dont know what to do because of the inconvenience from capitec bank

I feel that they dont care about the urgency of getting my money.

Capitec bank is the worst ever

I will close my account end of this month I dont want anything to do with them