DK
Des K
1 reviews | Active since Nov 2015
08 Jan 2025, 10:03
Capitec Bank the joker in the pack
Well Capitec Bank here I am back several weeks later, and my credit card application has still not been dealt with. Consultant one starts the process gets all information is then trasfered and for the lack of a better explanation dumps my application. Hello Peter complaint starts the process all over again with consultant two who has now also vanished into thin air. This is a prime example of corporate lip service and desk jokeys who really don’t care about client service. So before calling me back with empty promises please do some homework on my account Mr DL Kiely and get the consultant dealing with my application to do his job that is of course only if Capitec value my business
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Replies (3)0
Replies (3)Capitec Bank's replyOfficial
08 Jan 2025, 11:16Good day Des
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply08 Jan 2025, 11:16
Official
Good day Des
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
DK
Des K's updateReviewer Update
08 Jan 2025, 11:52The second consultant who was dealing with my application is Khayalethu Zaci. Have sent numerous emails with no response
DK
Des K's update08 Jan 2025, 11:52
Reviewer Update
The second consultant who was dealing with my application is Khayalethu Zaci. Have sent numerous emails with no response
DK
Des K's updateReviewer Update
09 Jan 2025, 12:05Well done to Capitec Bank for dealing with my complaint as well as what I needed promptly and Profesionally.
DK
Des K's update09 Jan 2025, 12:05
Reviewer Update
Well done to Capitec Bank for dealing with my complaint as well as what I needed promptly and Profesionally.
