Capitec bank The ********* work with confidence and no fear

Good day Hello Peter

on the 12 th August i went to a capitec atm to draw money from my savings account and was approached by a well dressed man wearing a bank uniform who wanted to help me get my card in the machine before i realized what was happening he stole my card after i was told to put in my pin, a Mistake i did not realize I was being ****med. I phoned Capitec Bank to stop my card but had a battle to get through to them I was one minute too late the ********* had drawn two amounts out from two different ATM for the amount of 2000 and another draw of three thousand. Total 5000.00 I went to Paddocks Capitec to check and report the incident a Sithembile Dlamini the manager on call assisted me and called her ***** branch to report the matter. I was told i was a minute late in stopping the card and that the case was closed. Dlamini then gave me the ombudsman number to report the incident to date i have had no reply. I was told i had to pay for a new bank card and for the bank charges of the withdrawal amounts from the ATM, Well I told them I am 75 years of age and could not afford this loss and wanted these funds being the sum of 5000.00 re credited to my account I have heard nothing to date of any investigations etc It appears these ********* can can away with this type of theft There was no security guard or camera at this atm but I am sure if investigated they could of picked up the ******** at the other two ATM where he drew these funds I am devastated at this out come and will no longer be using their ATM Surely the Bank can carry this loss as they have insurance seeing they do not mind or care about protecting the elderly clients and turning a blind eye on these ********* can you help kind regards N.v.d.Westhuizen