JB
Johan B

1 reviews | Active since Jul 2018

18 Feb 2025, 11:26

Capitec Bank, that bank NOT to use.

I have two problems with this bank. 1 ) Logging in used to be done using a ****le that provides a login number. That worked great. Then the battery went flat (as batteries do), and I had to load an app on my cellphone to access the bank, even if I wanted to do so from a computer. This app is, to say the least, really really really irritating. It takes forever to load and when you want to log in to your banking account on a computer, you have to take a selfie and then scan a QR code. That is after you logged into the app using a 6 figure pin. 2) Trying to pay money into the account from an ATM, I had to access four different ATMs in four shopping centres, before I was successful. Typically after entering the pin,. the ATM would require you to enter the type of transaction. As I chose to deposite money, it would eject the card, telling me that the trabsaction is cancelled. I have ghad enough and am now going to cancell my Capitec account.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Feb 2025, 12:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.