CB
Candice Burr-Dixon
1 reviews | Active since Jul 2011
27 Jan 2022, 13:10
Capitec Bank terrible new app version
I have been a very happy customer of Capitec for years! Somehow the latest app has a new version and I was told that unfortunately I would have to buy a new phone to accommodate the new version?! My response was, for some reason I don't think so, the previous app was hassle-free. But they seemed ok to loose a customer to a new bank. Very disgusted!
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Replies (3)
Capitec Bank's replyOfficial
27 Jan 2022, 19:03 Good day Candice
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply27 Jan 2022, 19:03
Official
Good day Candice
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
28 Jan 2022, 15:52Good day Candice please provide us with your ID number or Account number so we can assist further
Capitec Bank's reply28 Jan 2022, 15:52
Official
Good day Candice please provide us with your ID number or Account number so we can assist further
Capitec Bank's replyOfficial
03 Mar 2022, 08:55Hi Candice
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 08:55
Official
Hi Candice
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank