SH
Sharon H

1 reviews | Active since Aug 2024

19 Aug 2024, 21:34

CAPITEC BANK TELLERS ASSIST ********S WITH FRUAD!!!!

I am disappointed about the Carnival Mall Capitec bank branch!!!!!!!!!!!!!!!!!!!!.. what happened is .. My brother received a car breakdown call-out from a customer at Brakpan area. Upon his arrival, The customer who called him ended up kidnaping him, they drove with him to Tsakani mall /complex Capitec branch and when he got there. They told him to we draw money from his account, one of them accompanied him into the branch and sat very close to him so that he could hear him what he was conversing with the bank consultant , fortunately the consultant told him that they can only assist him with an amount of R10 000,00 and not more than that, they "the kidnappers left that branch with him and drove to Carnival mall, then straight to Capitec branch, he said when they got there, there was no que or rather the branch was sort of empty with not customers, one of the kidnappers went straight with him to the consultant and sat very close to him to a point were he could hear the conversation and see the transactions, the bank teller told him that he can only we draw ten thousand rand, he gave him the money and collected his bank card and broke it, he repeated the same procedure until it amount to 50 000, 00. in other words my brother was "Issued 5!!!!!!! bank cards during those transactions.... which really makes no sense!!!...as I have been using Capitec for years .. guys I am not SURE!! if our money is safe with Capitec anymore... I mean if a bank teller can assist ********s like that?????.....what i know with client confidentiality is that no one is supposed to sit closed to you while your are busy with the consultant or a teller, also there's no need to be issued so many cards for a temporary increase in the branch

Instead they increase for you to we draw immediately and not issuing of so many cards of which i know its a R70.00 for just one Card???? guys lets decide ASAP!!!!! move from this bank for the sake of your SAVINGS!!!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Aug 2024, 07:20
Official
Hi Sharon, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
SH
Sharon H's update20 Aug 2024, 07:54
Reviewer Update
Thank you for your respond, I want the process to be expedited, we need a CCTV footage because those people were not wearing any mask, this will assist us to know the consultant who was assisting my brother, and of course those ********s faces so we can publish them in all social platforms and newsroom Africa 405...at least people will be alert and take safety precautions...