LM
Lerato M

1 reviews | Active since Nov 2016

03 Aug 2021, 16:02

Capitec bank Teller ID, 22108 Nyeleti.

A certain lady by the name of Nyeleti is so plain rude for a person n that interfaces with clients. Firstly saw her demeanor towards a customer , rolling her eyes at a lady customer after a little scuffle. When it was my turn, firstly i greeted her ans ahe just stared and never greeted back, i gave her my card and money for cash deposit, she then impatiently said "put your card in and pin" i did that, she asked for my thumb print to scan, i did so and in an annoyed voice said "put your thumb correctly tu" then rolled her eyes once again...she then mumbled something i couldnt gear, when i asked her what she had said, her response was "ai never mind" rolling her eyes yet again. I am disgusted with her attitude and lack of customer service etiquette!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Aug 2021, 06:02
Official
Good day Lerato 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank