1 reviews | Active since Mar 2013
- Capitec Bank: Systemic Failure, Executive Accountability Demanded - Ignored, Dismissed, Escalated—Capitec’s Consumer Abuse Is Now Public - Capitec Executives: Your Banking Scandal Starts Here
Systemic Negligence and Escalation Failure !!! I am posting this review because of Capitec Bank’s failure to resolve a serious issue despite more than 3 years, and particularly the past few months of repeated complaints, follow-ups, and formal requests. Our attempts at getting the matter resolved in a decent manner have simply been met with deflection, lies, delays and consistent broken promises and ***** that has been perpetrated by Capitec staff members. My son in law has been trying to get his investment paid out for more than 3 years now. He has been sent so-called "proof of payments" which were never made and despite escalating this matter to senior staff members in the 1st week of August 2025, to date (and despite being promised that these funds would pay out by Wednesday 01 October) - these staff members have failed (AGAIN) to deliver. This is the umpteenth promise that has been broken. Capitec is PATHETIC, so for the love of all good things AVOID this bank AT ALL costs !!!!!
“We were unable to reach you.”
Oh, Capitec. You tried so hard, didn’t you? Must’ve been exhausting—scrolling past my contact details, ignoring my documentation, and then bravely declaring the complaint closed.
For the record: I’m reachable. I’m documented. I’m actively escalating.
If this is your idea of resolution, I’d hate to see your definition of customer care.
But thank you for the template response—it’s a masterclass in corporate evasion. I’ll be forwarding it to the media, regulators, and anyone else interested in how Capitec handles accountability
“We were unable to reach you.”
Oh, Capitec. You tried so hard, didn’t you? Must’ve been exhausting—scrolling past my contact details, ignoring my documentation, and then bravely declaring the complaint closed.
For the record: I’m reachable. I’m documented. I’m actively escalating.
If this is your idea of resolution, I’d hate to see your definition of customer care.
But thank you for the template response—it’s a masterclass in corporate evasion. I’ll be forwarding it to the media, regulators, and anyone else interested in how Capitec handles accountability