KM
Kopano M

1 reviews | Active since Aug 2022

13 Aug 2022, 19:09

Capitec bank system error

Capitec went through a technical error resulting in their online service and cellphone banking errors.

As a result if this error I just received an SMS stating that I have overdrawn on my account. I dont understand how can that be as the money I had in my account has always been enough versus my expensitures.

So how can the be an overdrawn statement sent to me when clearly the peoblem is with their system.

How can they send me a message telling me that I have to pay that money.

Can someone please assist on this matter.

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Aug 2022, 12:33
Official
Good day Kopano

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank 

Best regards,