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nanxayi N

1 reviews | Active since Apr 2017

29 May 2017, 11:08

Capitec Bank Switch is pathetic: Okavango Crossing Branch

<p>I recently switched from ABSA to Capitec Bank in April I was assisted by Sesethu from the Okavango Crossing Branch in Cape Town. She confirmed that the switch was done in April but half of my debit orders were only switched, I called and nothing was corrected. The same thing happened again this month now they (her and the Branch Manager) tell me to call all the companies that the debit orders didnt go through ,I called again today at 10:30am while she was telling me to hold she was laughing. Does she know how this negatively affects my credit profile ? I made a huge mistake by switching to capitec <br /><br /></p>

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Replies (1)
Capitec Bank
Capitec Bank's reply30 May 2017, 08:25
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank