GB
Gert B
1 reviews | Active since Apr 2018
04 Oct 2019, 12:57
Capitec Bank supports **********
We received a Capitec Proof of Payment but the money was not deposited into our bank account. On the Caitec proof of payment a "Notification number" was used as reference. I called Capitec Bank and they indicated that "their system" does not allow for them to verify the proof of payment and that they are aware people are creating ********** proof of payments. I proposed to the Capitec person that therefore any proof of payment from Capitec is therefor useless and cannot be used to verify payments. She agreed. Now me question is as follows:
Why do Capitec support ********** by issuing worthless "Payment notifications" while Capitec is aware that these notifications cannot be verified?
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 Oct 2019, 14:14I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Oct 2019, 14:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Oct 2019, 16:34Hi Gert
Thank you for the opportunity to look into your matter.
It has now been resolved and closed as per the communication provided to you.
Kind regards
Capitec Bank
Thank you for the opportunity to look into your matter.
It has now been resolved and closed as per the communication provided to you.
Kind regards
Capitec Bank
Capitec Bank's reply24 Oct 2019, 16:34
Official
Hi Gert
Thank you for the opportunity to look into your matter.
It has now been resolved and closed as per the communication provided to you.
Kind regards
Capitec Bank
Thank you for the opportunity to look into your matter.
It has now been resolved and closed as per the communication provided to you.
Kind regards
Capitec Bank
GB
Gert B's updateReviewer Update
25 Oct 2019, 11:49Dear Capitec Bank,
Thank you for your response. It is greatly appreciated.
I trust that the advised actions hereunder, as per your communication, will be implemented as a matter of urgency. Until such time of implementation, we will however not be able to honour any Capitec proof of payment documents from your clients.
"We have escalated your request/query to our internal support department who confirmed that we are aware of the fabricated proof of payments, which is out of the banks control. Furthermore, our internal Forensics department was made aware as a preventative measure and to place the necessary controls in place in order to confirm the legitimacy of the proof of payment unique number.
Kindly be advised, we cannot provide you with a definite timeline when this will be implemented with our first point of contact teams. However, this matter was escalated to management to ensure that the necessary controls are in place in future to confirm the proof of payment unique number, as a preventative measure."
Kind regards
Gert M Bosman
Thank you for your response. It is greatly appreciated.
I trust that the advised actions hereunder, as per your communication, will be implemented as a matter of urgency. Until such time of implementation, we will however not be able to honour any Capitec proof of payment documents from your clients.
"We have escalated your request/query to our internal support department who confirmed that we are aware of the fabricated proof of payments, which is out of the banks control. Furthermore, our internal Forensics department was made aware as a preventative measure and to place the necessary controls in place in order to confirm the legitimacy of the proof of payment unique number.
Kindly be advised, we cannot provide you with a definite timeline when this will be implemented with our first point of contact teams. However, this matter was escalated to management to ensure that the necessary controls are in place in future to confirm the proof of payment unique number, as a preventative measure."
Kind regards
Gert M Bosman
GB
Gert B's update25 Oct 2019, 11:49
Reviewer Update
Dear Capitec Bank,
Thank you for your response. It is greatly appreciated.
I trust that the advised actions hereunder, as per your communication, will be implemented as a matter of urgency. Until such time of implementation, we will however not be able to honour any Capitec proof of payment documents from your clients.
"We have escalated your request/query to our internal support department who confirmed that we are aware of the fabricated proof of payments, which is out of the banks control. Furthermore, our internal Forensics department was made aware as a preventative measure and to place the necessary controls in place in order to confirm the legitimacy of the proof of payment unique number.
Kindly be advised, we cannot provide you with a definite timeline when this will be implemented with our first point of contact teams. However, this matter was escalated to management to ensure that the necessary controls are in place in future to confirm the proof of payment unique number, as a preventative measure."
Kind regards
Gert M Bosman
Thank you for your response. It is greatly appreciated.
I trust that the advised actions hereunder, as per your communication, will be implemented as a matter of urgency. Until such time of implementation, we will however not be able to honour any Capitec proof of payment documents from your clients.
"We have escalated your request/query to our internal support department who confirmed that we are aware of the fabricated proof of payments, which is out of the banks control. Furthermore, our internal Forensics department was made aware as a preventative measure and to place the necessary controls in place in order to confirm the legitimacy of the proof of payment unique number.
Kindly be advised, we cannot provide you with a definite timeline when this will be implemented with our first point of contact teams. However, this matter was escalated to management to ensure that the necessary controls are in place in future to confirm the proof of payment unique number, as a preventative measure."
Kind regards
Gert M Bosman