Capitec bank sucks

On the 4th of January I went to deposit in Capitec ATM, it said deposit error then said transaction cancelled, I went inside the branch to log incident, I was told that the matter will be sorted within 24hrs, till today I haven’t got my money and it quite a lot of money, I’m being told that it can take 7 up to 14 days now by their customer care, which they said they can’t just go investigate 1 incident they have to wait for more same incident, i am not happy with Capitec service lately I have to struggle while I have money, I’ve been with Capitec for years and I can’t wait to close my account with them,they don’t care about their customers at all…