Capitec Bank Sucks

I have been with Capitec bank for years and has never app**** for a loan or credit card. My salary gets paid in every month like clock work as shown on my statements. I app**** for a R1000 loan to get me to end of the month where I would pay the full amount back. A agent phoned me and said no problem the system show's I qualify for R60 000 to wich I rep**** no R1000 will do. After making me send documents and giving me hope for 2 days the sms'd me to say sorry u dont qualify at this time!!! Really ****ty service and even more ****ty bank!!!! They can see from my statements that my expenses only takes 1 fouth of my salary but this once in 4 years that I had unseen circumstances my bank would give me hope to ripp it all away