CAPITEC BANK SUCKS!!!!!!!!!!!!!!!!!

Item: Capitec Bank
Rating: 1
Author: Brent A

Hi Kanyabizo,

They took off money from my account, do you want me to close my account??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

I attached the info above, I don't want to get my lawyers involved, go to social media about this and close my account but if you force me I will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please put that money back in my account it is for my daughters birthday present. I will go the full might of the law on you if you don't. I told you I would have the info by Monday latest!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am going to Hello Peter as well as Social media, this needs to be reported!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@***

You took off more money than you were supposed to. You asked what my budget was, I said R500. Than you take that R500 off and then another R513. That is *****ing!!!!!!!!!!!!!!!!!!!

I don't care about clicks and impressions, when you asked me what my budget is I said R500. What does that mean to you are you dumb thick and ********????????????????????????????????????????????????

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

06 Jun 2022, 18:06

Good day Brent

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply06 Jun 2022, 18:06

Official

Brent A's updateReviewer Update

07 Jun 2022, 12:27

I am giving you to the close of business today to have a resolve and my money put back in my account!! I have already received a response from the banking Ombudsman and they have sent me forms to fill out which I will be completing today ready for sending. Kanyabizo has also not responded to my emails, I have sent her another one now! I have also phoned her but had to leave a message as she was not available. I knw she won't contact me back because her service is terrible. She broke our agreement as well!! Here is my reference that she gave me, her manager needs to address her unprofessionalism asap!!!! ***

Brent A's update07 Jun 2022, 12:27

Reviewer Update

Brent A's updateReviewer Update

07 Jun 2022, 12:42

And now she says this:

As per your account activity the total amount for the clicks you received for the add made up a total of R1 051.13. The first R500 was debited in December as your limit allowed the merchant only to debit your account as per your budget. The remaining amount was then debited in January for R551.13 as that was the end of the of the campaign.

Brent A's update07 Jun 2022, 12:42

Reviewer Update

Brent A's updateReviewer Update

07 Jun 2022, 12:43

Firstly I said give me until Monday to submit all the info, she said that's alright. Then on Monday already debited it off my account

I set my budget at R500, what the hell does that mean to you!!!!!!!!!!!!! Can I also be included in the emails / phone calls to Google as I would love to have a word!!!!!!!!!!!!!!!!!!!!!!!

Brent A's update07 Jun 2022, 12:43

Reviewer Update