CAPITEC BANK SUCKS!!!!!

Capitec bank customer service is **** On the 05/04/2018 I made an incorrect transfer using the the cellphone number then I noticed that it was a wrong recipient I then went to the branch and they assisted me and escalate my matter few minutes later i called the customer care to get clarity on the matter and the lady told me that they will try to contact the recipient to get the authority to reverse MY MONEY'''and i didn't have the problem with that but should it happen that the recipient its unreachable they will reverse my money.Days and days passed by with no respond then i called after 48hrs and the Agent told me that they will get back to me,another 24hrs passed with no feedback i decided to call them again they told me to go open a case against the recipient i then asked why should i open a case where else the recipient didn't withdrawn the money and He is not aware of the money as his phone was off from 5 till to date what if the guy sue me for that because no one spoke to him about this matter they told me that i must wait they will request an alternative number from other department to get hold of the recipient .I waited for another 24hrs with no feedback the next day i called again the agent told me that my incident was unsuccessful and i wont get my money back I asked on what ground did you come to that decision without consulting with me ? and the agent failed to answer I then requested all my recordings because when i told the agent that someone told me that I will get my money after 48 hrs if they didn't get hold of the recipient they said it was not true but till today i haven't received those recordings from the 13/04/2018 till today 20/04/2018 I just don't understand what do they mean when they say "these calls are recorded and they may be available on your request"what does that mean ??? What frustrate me is that throughout this process No one has ever call and explain to me I was the one who was suppose to call and get the feedback and when you call they say they will get back to you shortly N****** I'm ****ed