BM
Bertha M
1 reviews | Active since Jun 2019
02 Feb 2022, 12:39
Capitec bank stole my money
On the 12 January 2022 my money was taken from my account called bank they said they will call me for statement then investigate
only got call today 02 February 2022 after many emails and calls i made that am still waiting for your investigator. and she said on her call today 02.02.2022 that case is closed before giving my statement and from thousands ****** they said they'll pay me only R400.00
then when i hang up immediately the R400 notice reflects
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
02 Feb 2022, 12:45Good day Bertha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Feb 2022, 12:45
Official
Good day Bertha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BM
Bertha M's updateReviewer Update
02 Feb 2022, 12:50Hi
Will be waiting for that call hopefully it wont be after a month
Will be waiting for that call hopefully it wont be after a month
BM
Bertha M's update02 Feb 2022, 12:50
Reviewer Update
Hi
Will be waiting for that call hopefully it wont be after a month
Will be waiting for that call hopefully it wont be after a month
BM
Bertha M's updateReviewer Update
03 Feb 2022, 15:59Just got a call from the bank and they telling me they looked at my case and closed it
She even has wrong information that I went to the bank on the 12th of January and on that date I was at work.
There’s R3000.00 that was transferred to capitec account I asked the outcome of that transection she can’t give clarity
Because if ********** take money from my account (Capitec account ) to another capitec account it’s a good lead so they can’t make that person or account holder to pay me
They don’t even want to answer that
Who are they protecting here
I just want my money back every sent
BM
Bertha M's update03 Feb 2022, 15:59
Reviewer Update
Just got a call from the bank and they telling me they looked at my case and closed it
She even has wrong information that I went to the bank on the 12th of January and on that date I was at work.
There’s R3000.00 that was transferred to capitec account I asked the outcome of that transection she can’t give clarity
Because if ********** take money from my account (Capitec account ) to another capitec account it’s a good lead so they can’t make that person or account holder to pay me
They don’t even want to answer that
Who are they protecting here
I just want my money back every sent
Capitec Bank's replyOfficial
03 Mar 2022, 10:02Hi Bertha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 10:02
Official
Hi Bertha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank