CAPITEC BANK stole my money!!!!

Today, 30 May 2025. I went to an ATM in a shopping centre on Kingfisher Avenue in Sunward Park, Boksburg. At 11:05, I made a cash withdrawal of R2000 from daughter’s minor account. I then added about R1000 to that R2000 to make a deposit into my second daughter’s account. Still at the same ATM, while performing the transaction, the ATM went “Out of Service”. It then declared “cash deposit unavailable.” I called the call centre and spoke to Jode, I explained the incident that had occurred. He did not express an sense of urgency. That upset me and I requested to speak to his Team Leader. After waiting for long 15 minutes, the line manager is also relaxed telling me that the incident will be escalated. Escalated to whom with the very little information they have?

The ATM location was not confirmed. The account holder name was not confirmed.

This should be vital information to log an incident. But apparently it isn’t.

While waiting on the call for the email to be sent by the manager. The call that had been going on for 55 minutes, was disconnected. Whether it was intentional or not, that is unknown.

I called back and got through to Kholofelo. I explained to her that I was on a call that was disconnected and that I’d like to be connected to the team manager. She told me that the managers were in a meeting and that I should wait for a call back. Where is the urgency????

I want my money!!!! Capitec Bank, I want my money!!!!