Capitec Bank Stole Money From Me and Refuses to Pay It Back!

On the 6th of September we attended Joburg Day and I had to use my sister's phone to request and Uber as mine was flat. I had to pay for the trip with my card as I was the one who had funds to pay for our transport back home in the evening.

We booked the 1st Uber which did not arrive and we had to book a 2nd Uber. Both charges for both Ubers went off my account. The cancelled amount has not been returned to my account. We have addressed the issue with Uber and they have confirmed that they have released the money on their side now it is sitting with my bank. I have called Capitec multiple times to try sort the issue out and every agent I have spoken to has been more *********** than the last.

This is from the 6th of September and the issue is STILL not resolved resulting in me thinking that Capitec is *****ing the Uber money from me.

How are you supposed to trust a bank that "*****s" from you? I want my R326 back!

I am convinced Capitec thinks I am a fool and they are insulting my intelligence!