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nelson O

1 reviews | Active since Mar 2011

15 Aug 2022, 14:47

CAPITEC BANK STOLE A PENSIONERS MONEY

WHAT A PIECE OF **** AND WHAT A *****ING BANK CAPITEC BANK IS. YESTERDAY, I TOOK MY ELDERLY PARENTS, WHO ARE PENSIONERS, TO DO AN ATM DEPOSIT AT MENLYN MAINE BRANCH. MY ELDERY PARENTS DID A DEPOSIT OF R15 000-00 CASH INTO THE ATM. THEN THE ATM, AFTER DEPOSITING THE R 15 000-00 IN R200 NOTES, THE ATM SAID DEPOSIT FAILED, AND NO MONEY WAS RETURNERED. I WAS STANDING NEXT TO THE ATM WITH MY ELDERY PARENTS, , CALLED CAPITEC BANK, AND TOLD THEM, WHAT HAPPENEDED. THEY GAVE ME A REFERENCE NUMBER AND SAID THEY WOULD CONTACT US BACK. WELL, TODAY, CAPITEC BANK WITHOUT EVEN CALLING US BACK, WENT AHEAD AND RETURNED BACK R13 600-00 INTO MY ELDERY PARENTS ACCOUNT. WHAT ABOUT THE REST?? DID CAPITEC ***** THE REST OF THE AMOUNT TO PAY THE FAT CAT DIRECTORS AND COE AND THE **** THEY TAKE OUR MONEY FOR? I CALLED CAPITEC BANK NOW, THEY SAID THEY WOULD PUT ME TROUGH TO SOMEONE SENIOR, BUT THE LINE JUST WENT DEAD.. THEY STOLE MY ELDERY PARENTS HARD EARNED MONEY, AND NOW THEY WALK AWAY.... WELL, SHOULD WE BE SURPRISED??? THIS IS SOUTH AFRICA.. *****S HAVE MORE RIGHTS THAN ORDINARY CITIZENS, SPECIALLY PENSIONERS, HOW HAVE SAVED THIR HARD EARNED MONEY... BUT THEN THE FAT CATS TOP MANAGEMENT FROM CAPITEC BANK, POST HUGES SALARIES AND BONUSES?? BY *****ING FROM PENSIONERS???????????? SO MY ELDERY PARENTS LOST THEIR HARD MONEY... BECAUSE CAPITEC BANK TOOK THEIR FULL AMOUNT OF R15 000-00 AND NOW ONLY RETURNED THEM R13 600-00.. I WAS THIER AT THE ATM, I MYSELF COUNTED THE MONEY FOR MY ELDERY PARENTS, AND NOW CAPITEC JUST DO WHAT THEY WANT.. ***** CAPITEC BANK.. PLEASE TAKE ALL THE R13 600-00 AND DONT RETURN NOTHING BACK. CAPITEC BANK IS WORSE THAN THE ********* WE SEE ON OUR ROADS, THEY TAKE THE HARD EARNED MONEY FROM PENSIONERS, AND THEY DONT GIVE THEM BACK, WHEN THE ATM ARE NOT WORKING. BUT THE SENIOR MANAGERS, GET FAT SALARIES......???? WITH ****** MONEY FROM PENSIONERS????? WOW... I HEREBY URGE , PLEASE DO NOT BANK WITH CAPITEC BANK, PLEASE, THEY ***** FROM PENSIONERS, THEY DONT EVEN CARE, THEY DO WHAT THEY WANT, BUT THEY STILL PAY THEIR TOP FAT CATS HUGES AMOUNTS OF MONEY BY *****ING FROM PENSIONERS... SO PLEASE CAPITEC BANK, PLEASE TAKE BACK ALL THE R13 600-00 , PLEASE LET CAPITEC BANK TAKE ALL THE MONEY BACK..... IF THEY WANT TO ***** A PENSIONERS MONEY, THEN RATHER TAKE IT ALL...WHY ***** ONLY R1 600-00????????????? CAPITEC BANK IS THE WORST BANK IN HONESTY, MY ELDERY PENSIONERS WILL NOT DIE........ THEY WILL SURVIVE... THEY WILL NOT TOLORATE... RATHER CAPITEC BANK ***** ALL THIR MONEY AND CAPITEC CAN GO **** THEM SHELVES....

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Replies (4)
Capitec Bank
Capitec Bank's reply15 Aug 2022, 16:06
Official
Good day Nelson

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
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nelson O's update15 Aug 2022, 16:16
Reviewer Update
thats totally bull**** response from capitec bank. yesterday they told me they would call me, they never did, now they say they will contact ne, but the only thing they will do is send a message as usual. how is that fair??? we the stupid customers of capitec have to spend our airtime calling them, holding on the line for hours... and all they do is send a message?? really is this customer service... ???
nO
nelson O's update16 Aug 2022, 14:02
Reviewer Update
AGAIN, TODAY, AFTER CALLING CAPITEC BANK SO MANY TIMES..AND I AFTER I CALLED CAPITEC SO MANY TIMES TODAY, THEY HAVE STILL NOT RESOLVED THIS ISSUE.
NOW THEY SEND ME AN EMAIL FROM A PERSON CALLED EMMANUEL, TELLING US WE NEED TO WAIT TILL THE 22 AUGUST, BECAUSE THEY ARE INVESTIGATING??????? WHAT LOAD OF TOTAL BULL****... CAPITEC STOLE MONEY FROM MY ELDERY PARENTS, AND NOW MY ELDERY PARENTS MUST WAIT ANOTHER WEEK, BECAUSE CAPITEC IS SO INNIEFICIENT TO DEAL WITH A SMALL PROBLEM,. THEY WERE GLAD TO ***** MY PARENTS MONEY QUICKLY..... THEY DIDNT NEED TO WAIT 7 DAYS..
TODAY I AGAIN CALLED CAPITEC BANK, AND WAS TRANSFERED TO A PERSON CALLED FAHEEM HENDRICKS, WHO TOLD ME, HE COULD NOT SPEAK TO ME, BECAUSE THE ACCOUNT BELONGED TO MY PARENTS. I DID EXPLAIN TO HIM, THAT MY ELDERY PARENTS, DO NOT SPEAK ENGLISH THAT WELL, AND THAT I AM THEIR SON, I WAS THE ONE WHO WAS DEPOSITING THE MONEY WITH THEM. HE AGAIN SAID HE WILL NOT TALK TO ME. HE EVEN SUGGESTED TO CALL MY ELDERY PARENTS AND SPEAK TO THEM IN AFRIKAANSE. WOW... MY PARENTS ARE PORTUGUESE, IF THEY HARDLY SPEAK ENGLISH, WHAT ARE THE CHANCES THEY UNDERSTAND AFRIKAANSE. HOWEVER, THIS IS NOT AND ESCUSE FOR CAPITEC BANK TO NOT CALL ME AS THEY PROMISED. PLEASE CHECK THE PHONE RECORDINGS, ITS ALL THEIR. CAPITEC BANK IS SO FULL OF BULL ****, THEY WILL INVENT EXCUSEE AFTER EXCUSE, NOT TO GIVE BACK TO MY ELDERY PARENTS THE MONEY THEY STOLE. AND CAPITEC BANK ALWAYS HIDES BEHIND A SMS , OR EMAIL MESSGAE. WHY DONT THEY CALL ME DIRECTLY?? ARE THEY AFTRAID TO HEAR THE TRUTH???? ITS SO DISGUSTING HOW CAPITEC BANK CAN ***** MONEY FROM AN ELDERY COUPLE, AND THEN COME UP WITH ALL SORTS OF EXCUSSES, NOT TO GIVE THEM BACK THEIR HARD EARNED MONEY...... NOW I GOT AN EMAIL, FROM A PERSON CALLED EMMANUEL> WHO SAYS HE WILL INVESTIGETE AND COME BACK IN 7 DAYS TIME??? THATS TOTALLY BULL****...AND TOTALLY UNACCEPTABLE... WE WILL NOT TOLRETAE THIS.
WHY DOESNT CAPITEC ALSO ***** THE REMAINING R13 600-00 FROM ELDERY PARENTS, AND GO TO HELL. YES,, WE CHALLENGE THEM TO DO THAT IN THE NEXT 24 HOURS....
BUT THEY WILL NOT RESPOND OR REPLY TO THIS... BECAUSE THEY TOOK MY ELDERY PARENTRS MONEY...AND THEY ARE HAPPY WITH THAT.........

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nelson O's update18 Aug 2022, 11:18
Reviewer Update
THIS IS TOTALLY BULL**** SERVICE FROM CAPITEC BANK. THEY STOLE MY ELDERY PARENTS MONEY, AND THEY NOW REFUSE TO REFUND THEM..
THEY COME WITH ALL EXCUSES, MY ELDERY PARENTS EVEN WENT TO THE BRANCH , BUT THEY, REFUSE TO HELP THEM...
CAPITEC BANK STOLE MY ELDERY PARENTS MONEY..AND THEN THEY DIDNT EVEN WANT TO KNOW ANYTHING ABOUT IT. THEY ARE SO ABUSIVE, AND DICTATORSHIP, WHICH MEANS, WE ORDINARY PEOPLE HAVE NO WAY OF EVEN EXPLAING WHAT HAPPENED. THEY SAY ITS LIKE THIS...AND WE HAVE TO ACCEPT IT AND KEEP QUITE, WHILE THEY CONTINUE TO ***** MY ELDERY PARENTS MONEY. REALLY? DOES CAPITEC BANK HAVE PRIDE IN *****LING ELDERY PEOPLES MONEY???? WELL IT SEEMS, THEY ARE HAPPY DOING IT, BECAUSE THEY DONT CALL US, THEY DONT MAKE AN EFFORT TO EVEN HELP MY ELDERY PARENTS, BUT THEY ARE HAPPY THEY STOLE THEIR MONEY... THATS SEEMS THE ONLY WAY CAPITEC BANK MAKES MONEY, IS BY *****ING MONEY FROM ELDERY PEOPLE,, AND THEN REFUSING TO EVEN HELP THEM OUT WITH THE COMPLAINT........ THEY DONT EVEN BOTHER TO CALL US BACK, THEY HIDE THEMSELVES BEHIND A MESSAGE, BUT WE STUPID CUSTOMERS OF CAPITEC BANK, MUST BE BUL****, SPEND OUR AIRTIME, SPEND OUR TRANSPORT TO DRIVE ALL THE WAY TO A BRANCH... AND THEN BE TREATED WORSE THAN A ****ING DOG.......????????????
BUT CAPITEC IS HAPPY TO ***** MY ELDERY PARENTS MONEY... THAT SEEMS THE ONLY WAY THEY CAN MAKE MONEY, BECAUSE IF THEY WERE HONEST.. THEY WOULD NOT BE ABLE TO SURVIVE.. ITS SO DISGUSTING , MY APRENTS HAVE LIVED IN SOUTH AFRICA FOR MORE THAN 50 YEARS, AND THEY HAVE NEVER BEEN ****** IN THIS TIME, TILL NOW, BY A USELESS *****ING BANK LIKE CAPITEC BANK.
I WILL KEEP POSTING THIS *****ING FROM CAPITEC BANK EVERY DAY TILL CAPITEC BANK HAS THE HONESTY TO SEE WHAT THEY DID......
BUT THEN CAPITEC POSTS RECORD PROFIT RESULTS???????? WITH ****** MONEY FROM ELDERY PEOPLE????????
THE CAN TAKE ME TO COURT.... I DONT CARE...... I AND MY FAMILY ARE WILLY TO TESTIFY HOW CAPITEC TREATS THEIR ELDERY CUSTOMERS..............
MY FAMILY IS HONEST PEOPLE.. WE NEVER NNEDE TO ***** MONEY FROM NOBODY TO SURVIVE, UNLIKE CAPITEC BANK, WHO *****S MONEY FROM ELDERY PENSIONER PEOPLE....