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Vanessa W

1 reviews | Active since Feb 2020

14 Aug 2023, 10:53

Capitec bank step up

I have been banking with Capitec bank now for 15 years. I have been loyal and always kept up with what was expected from my bank but over the past 3 months now its been an absolute nightmare trying to resolve issues on my profile and loan applications. When I first app**** it was declined because of information that was incorrect on my profile and then three months later once all had been rectified I tried to apply again only to have it declined because of affordability, if only my bank went the extra mile and looked at my current loans, consolidated them and approved me for a new loan but no its easier for them to just decline and not even find a way out. You see they still gain because I am still paying my current loans. When I was earning way less I was approved for so much more credit than I am currently asking for . I just dont know where their loyalty lies. I have written an email to them regarding this lets see how long they take to come back to me. In the interim I need to go to another institution that can assist me even after 15 years I am forced to go another way and build a new relationship. Capitec there is such a thing as an overide button and sometimes you can be more human in your clients needs then reliant on a computer that doesnt know how to sort out the real things in life. I am so dissapointed. Not one of the consultants has even asked why I was loaning the money...

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Aug 2023, 11:12
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
VW
Vanessa W's update16 Aug 2023, 10:35
Reviewer Update
I have been on a roller coaster with you the past 3 months and to date I have not heard any positive feedback all I have heard is that I need to come back in two months’ time but the reason why I must come back in two months’ time is because of your system. All I have asked was to look at my application and you deemed me on the first application as unaffordable but it all honesty if the loan was granted it would have freed up almost 2k on my budget, so I am not sure how I cannot be affordable. Look at all my loans and how I managed to pay them back where you made a lot of money. I do not have time to wait for your system to reset itself and to by quite honest with you a few years ago it was a similar incident, and the branch manager told me to come back in a day or two and I did, everything went off well and that loan has already been paid back to you. So, I ask you all today by telling me that you cannot override a click of a button actually leaves you in a bit of a predicament should anything in the near future of drastic importance need to be done and you apparently cant do anything. I am still getting emails on reference number 3DC8NTG84CAB asking me to submit documents which I have already done 3 times. Please can this matter be escalated to a higher authority that can see the reasoning behind this. My Journey
  1. Apply
  2. My profile had to be rectified and I waited almost 3months.
  3. Profile rectified – New application done.
  4. Application rejected for affordability which makes no sense because after settling my current loan with new one I would have freed up 2 k or does Capitec rather want me to pay them this every month and keep making excuses.
  5. The new application done after complaint only for them to tell me that the system can’t grant it because of previous application.
Someone please sorts this out.