Capitec Bank *****s client's monies

In December 2021 my account was de*****ed for an amount of R23 000.00 by a Capitec official. Despite the many follow ups with bank and their forensics department, i still do not have my issue resolved. It is funny how the bank was able to pick up on this ********** activity, to an extent that my account was frozen for two weeks. What i am failing to get answers on, is how was it that my secondary account was infiltrated/de*****ed as opposed to the main one. The following people could not help me; Neo from Keywest Mall, Thandeka, Busisiwe, Nokhanya and Tshegofatso from complaints department, and Lebogang from UTD Capitec. Fellow South Africans you are warned from using Capitec Bank, if you are, please change/switch to another competent and efficient bank, since their forensics department is just unable to track and trace, and or even recover our monies which one has entrusted them with. Imagine losing R23 000.00 of my son's school fees, which is meant to be safe in a bank. The run around they subjected me to of having to report the matter to SAPS and submitting documents to them(Capitec) to avail. Capitec Bank is not a good financial institution to say the least. It is dangerous to keep your money with such a bank. All they say is that they can't help me.