Capitec bank statement for the late N Mabena

I wish to share my experience with z Capitec. My daughter passed away on 21 Jan 2024. She had an account with Capitec. After getting a letter from the mastecofvyhe court allowing me to have access to her bank account. Standard Bank did not give us a problem , we got the document immediately . However with Capitec, they told us we will he the documents within 24houts. It is now over a week and we are still waiting for the message to come and get the support. This is totally unacceptable as we Ned to wind down my daughters estate.

Regards Angie Mabena ***