CAPITEC BANK, STANDARD BANK, SAPS AND THE REEF HOTEL FAILED ME

On the 27th of October (morning) I called Capitec bank after my phone was ****** at THE REEF HOTEL IN JOHANNESBURG to block my account, only to find out that R56 000 was already taken from my account which they then opened a ***** case to be investigated. I called Standard Bank which also confirmed that there were *****ulent transactions which were made and also opened a ***** case. I also went to the SAPS the same day to open a ******** case which until today I haven’t heard anything from them, they refused to accompany me to the hotel to check the cctv footage or location where my phone was because I could still track it, I had to do all of that on my own (there’s a cctv footage at the hotel which shows the perpetrator going in and out of the hotel and their escape car, the perpetrator was inside the hotel and there was no security or anyone at the desk when the incident happened because I screamed after they snatched my phone but no one came to my rescue, one of the hotel workers said that she saw the perpetrator looking suspicious he had bruises and fresh scars and told other people who were attending the same event to take care of their personal belongings. What happened to “right of admission reserved”?, why didn’t they escort the suspect? And why host an event without enough security in place?).

I went to capitec and Standard Bank on the 28th and they confirmed that both accounts were blocked and under investigation and I’ll receive further communication from their ***** departments (please note that I submitted an affidavit from the SAPS as per their request). Capitec Bank highlighted that since some of the funds were taken from my credit card and access facility I will be responsible for the repayments should they fail to recover my funds. To my surprise Instalments were already calculated and added to be paid by the 31st of October (I didn’t understand how because the account was blocked including my card and online transactions suspended)

I received an sms from Capitec bank on the 1st of November stating that they couldn’t recover my funds. I went to Capitec Bank on the 8th of november for a follow up after receiving a call from a rude capitec Bank collection’s consultant explaining that my accounts are overdue. I was surprised when she explained that my account is now open and there was no note indicating that the account is under *****ulent investigation.

At the branch they confirmed that the account is still under investigation but I need to make payments (how can I pay for something that’s under investigation? How can I pay for something that I did not use? And where am I supposed to get the money coz I also lost my money? And why was I not notified that the account is now open?) The consultant offered to issue a new card which I declined.

I have a savings account with Standard Bank which they are denying me access to(because I needed money to pay rent and buy food). On the 11th of November I received a call from Capitec’s collections department again which I then asked to be transferred to their ***** department, the consultant that I spoke to at their ***** department didn’t wanna listen to me, “he said that they’ve closed their investigation on the 1st of November and they concluded that the transactions were made with my bank pink which means that it’s someone that I know and Capitec Bank is not accountable for such” How can they conclude on assumptions? He then tried to ask me questions about who am I staying with?….weren’t they supposed to do that before closing the investigation?

Other external banks are still investigating the matter but capitec which is my primary bank has already closed the investigation and concluded that I must pay back the money(some funds were transferred to Absa and African bank). I also lost my money but capitec bank is only focusing on the money that was taken from my credit card and access facility, the investigation was closed within a week before they could receive a feedback from other banks involved. How can capitec authorise such amounts because I’ve never done such transactions in my accounts? More than 15 transactions were made in one morning from my capitec bank account, there were 5 R1000 vouchers bought, 2 R1000 prepaid airtime bought, R40 000, R2600, R2000 deposits and other transactions made and Capitec Bank authorised them.