Capitec bank sorry excuse for a bank

Capitec bank is a sorry excuse for a bank. On the 29 May 18, had money transferred to my cellphone number. The money went to a wrong account as this number wasn't linked to my account. I immediately called the bank, they said the person who transferred the money must call. He did round about the same time as me. They said they will investigate and get back to us, meanwhile The funds will be withheld with The reference no ********** 2 The next day I personally went to the bank with my fone ( the no that the funds where in). They told me they need 48 hours to investigate with the follow up reference no ********** 0. On their investigation they were calling me the whole time. A week passed without feed back. I then went back to the same branch on the morning of 06 Jun 18 when Capitec bank started to deduct the funds for their loan and bank charges and I told them this whole time they been calling me. That is when I was told by a consultant named S'ne from the Boksburg branch, that their dispute department says there's nothing they can do, they failing to get hold of the client. I must go and open a case. What's upsetting is that the client never touched even a cent from this money even today. I feel that they didn't do enough when they have resources to do so. This guy has a loan with them surely the cellphone number can't be their only point of contact.