Capitec Bank - Some answers please

A few factual statements... 1. Please provide me with the detailed log of your telephone calls to me so I can verify duration as I get the sms that I missed the call from +***3 2. Please explain the number not existing when I try to call it from the number you allegedly called me on. 3. Do you think that waiting more than 4 hours for a answer on a WhatsApp only to have the poor agent try to explain the volume on the line is delivering what constitutes a service to clients? 4. Why can I not sit in a branch and talk to head of department if the agent in front of me cannot answer me? In fact... why can I not call my bank's head office and be connected with the person at the head of it? 5. Did all your employees in the direct lending department leave today at 1pm at the start of what is a long weekend? It was impossible to reach this department after 1pm today. Lastly, please forgo the standard answer in reply to this, just answer the questions