Capitec bank, smart ********** in the making.

I have being querying ********** R99/R89/R79 debit orders on my account since August 2019 to date and the bank is doing nothing to resolve my problem. To me it shows that capitec is working with the ********** since they even provided me with their contact details of those people. To top that up capitec charged me R80 for the R89 debit order I disputed and didn't even refund me. When I went to the bank to ask where's my money I was told capitec doesn't guarantee me any refund but yet it charges for disputes. Please help!