CAPITEC BANK - SHOCKING SERVICE

Have had a terrible experience with such bad service from Capitec Bank Ballito Junction and the ***** department. I was ****med of my savings from Capitec into another Capitec account and when I realised what happened I tried to call the ***** department as well as customer service 8 times with no answer! I then drove to the branch only to be told to sit and wait - when I told the person it was a ***** matter she said the bank is busy I should go to another branch - I told her it was urgent as the transfer could have been blocked - she wasnt interested and said to go to the Lifestyle branch which I did. There a very kind and helpful gentleman assisted me with the report of ***** however it was by then too late to block the funds as they had already been moved out of the account. He advised me to go to SAPS and get a case number and do an affidavit which I did and to send everything to Capitec Forensics Department which I did and he did as well. I have also sent the Call History from my phone to prove that I tried to call 8 times with no response. I have sent this information a number of times and only once did I have a call from a very rude woman who interrogated me, spoke over me and then proceeded to lecture me on what I was doing wrong but offered no assistance and then rang off! I am still waiting on a response from Capitec and I want my money back that was ****** from my account and sent to another Capitec Account. This could have been stopped if someone had answered the phone and the person at Ballito Junction had attended to the matter. As a senior citizen I am very disappointed and shocked at the casual attitude to this matter. It seems it doesnt matter if you are ****med out of your own money - there is no protection or assistance!