Capitec Bank – Shocking and Reckless Service

Capitec Bank – Shocking and Reckless Service

My account was blocked on 19th March 2026, and what followed was one of the most frustrating and unacceptable experiences I have ever had with a bank.

From the start, I fully comp**** with every request. I submitted all required documents (proof of address and source of funds) multiple times via email to ***, exactly as instructed. Despite this, I was repeatedly told that my documents had not been received.

Communication from my side was constant. I made numerous calls, sent repeated emails, and followed every single instruction given to me. All of this was to no avail. Instead, I was met with the same useless, repetitive requests, wasting countless hours of my time with absolutely no progress.

I was then told to go into a branch with additional documents, including an affidavit. When I arrived, I was told they could not assist me. After even more effort and endless follow-ups, my account was temporarily unblocked—only to be blocked again the very next morning.

To make matters worse, I was informed that the department responsible for freezing accounts does not take calls, has no manager available for escalation, and only communicates via email with an automatic 48-hour response. This is completely unacceptable and shows a total lack of accountability.

Freezing a personal savings account—especially at month-end—without proper communication or support is incredibly reckless and shows no regard for your clients’ financial obligations.

Because of this experience, I transferred every single cent out of my account the moment I had access. I will NEVER bank with Capitec again.

The team managing the WhatsApp communication and clientdocuments email channel is utterly useless and operates in a careless, reckless manner.

The only person who showed any professionalism or willingness to assist was Dineo Molatedi. She was calm, empathetic, and actually tried to help—something the rest of the system failed to do.

This entire experience was stressful, time-consuming, and completely avoidable. Absolutely shocking service.