Capitec Bank SHAMELESS about *****ing money from clients!!!!

On the 25th of April 2024 I tried withdrawing R1350 from Standard bank ATM, since Capitec ATMS are forever full. I was unsuccessful in withdrawing the money and immediately tried to open the APP but it refused to open. Immediately, I went to the branch and they informed us they are offline, hence we couldn't withdraw. later on that day, I got into the App and it showed my R1350 was in the process of being withdrawed and I immediately went to the branch to reverse payment successfully.

The first consultant put the wrong amount and the case failed, and with the second consultant we were able to rectify that, however, the case still prolonged with no valid reason. I ended up requesting the branch manager from Randburg square to escalate my case and just yesterday I found out my case was closed and it has been unsuccessful. I am so frustrated and I am changing banks as we speak. Capitec would usually go offline and my experience is a testimony of how they *****ing from their clients and they completely SHAMELESS about it. The money they took is my hard earned money and today my money disappeared in thin air. If you are reading this, please change banks while you still can. It's clear we dealing with corporate *******.