Capitec bank services are not helpful

It has been 3 months going back and forth with capitec bank. The insurance made it clear that they will not pay the credit card insurance. I made meanings to pay the account and close it. But now that I am closing the account they can't close it. Went to capitec maponya mall that one front of side step. The lady who is handling my case Funi is not helpful she sends me to other consultants without informing them the issue at hand and they end up sending me back to me. I have written reviews here and capitec reply saying they will call me. They have never contacted me I am always the one calling and coming to the branch and I never get helped. Went to maponya mall on the 31 July 2024 spoke to Funi she said she will call me the next day but never did. Went back on the 7 August 2024 still no help, Funi said she will call me between 24 to 72 hours but still nothing today is the 13 August 2024. Capitec bank is a nightmare. Even when you call customer care they are not helpful