Capitec bank services

<p>My mother passed on 12/12/2016...I submitted letter from court requesting balance transfer of funds..I did that in four banks including capitec..at 3 banks got statements and transfers same day,capitec apparently the teller didn't upload death certificate and letter from the court with stamp,because he had opted wrong scanning colour to show all needed stamps..with that I didn't get any call from them had to go to branch to check out for me,then they uploaded them accordingly with my help...what's that makes capitec processes take so long other banks of South Africa?</p>