Capitec bank service not satisfactory

This is the second time I have made a transfer into my Capitec bank account from the Maldives and eventhough I created a standing instruction, it still takes forever to clear, four days since the money left my account and still nothing. To make it worse I had to constantly follow up on the standing instruction and was only helped after I complained after a week of waiting eventhough there turnaround time is two days as per them