Capitec bank service level is ***

Item: Capitec Bank
Rating: 1
Author: Ashraf G

I always believe capitec to be a good bank. My experience tells me otherwise. I opened an account online. I then transferred money from Fnb to capitec because the company I was buying investments from use capitec. So I was gonna use capitec for my investment account. Capitec suspended My account to investigate were the funds came from. FNB phoned me to confirm that. It's been two weeks now. And no response from capitec even after speaking to David and valecias from capitec. I am so disappointed. I lost 2 weeks profit. I could have make 50k guaranteed. I M so disappointed

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

07 Feb 2022, 06:43

Good day Ashraf

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply07 Feb 2022, 06:43

Official

Ashraf G's updateReviewer Update

07 Feb 2022, 06:54

Let's see

Ashraf G's update07 Feb 2022, 06:54

Reviewer Update

Let's see

Capitec Bank's replyOfficial

04 Mar 2022, 08:09

Hi Ashraf

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply04 Mar 2022, 08:09

Official