CAPITEC BANK SERVICE IS THE WORSE SELFISH AND HORRIBLE I'VE EVER SEEN IN MY LIFE

Item: Capitec Bank
Rating: 1
Author: Lindokuhle N

My bro used an cash accepting ATM to deposit money on 12 February in the morning which I needed very agent then the atm went of..... when I contact them they giving me attitude and tellingme that there's nothing they'll assist me with ...their time response is 48hrs ...worse part of it I had ask for accomadion from people as I don't have cash . Today nobody says anything to me and when I call the call centre they make me hold for long . All the staff members I spoke to yesterday can't be reached and now I'm sent pillar to post . I feel that my problem is less taken care of and I have to go arround asking for money while the bank doesn't solve my problem but instead I get bad attitude from the call centre and answers like they don't work with the machine... such horrible explanation to a stranded human being. Further more when I say I'll report this incident to the media.. call centre team leader by the name of ALFRED said I can go ahead....therefore I'm doing it because I'm seriously stranded and not willing to ask for accomadion from people and today I'm at CAPE TOWN I can't no anything as my money is with CAPITEC. ALFRED asked me why I'm calling the branch because they've logged the call with call centre but amazing today when I call for him it tool 10 minutes for the person who answered my call to come back to me and told me I need to go to the branch and ALFRED CAN NOT TAKE MY CALL ... I'm emotionally depressed and confused as to what must I do.... I don't even have money to buy food do all the things which I was supposed to do. The lady who was dealing with this quarry at the branch also can't take my calls today....

I humble ask hello Peter to assist me if possible or give me more advise and channels to follow

Helpful (0)

Replies (5)

Capitec Bank's replyOfficial

13 Feb 2018, 15:30

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply13 Feb 2018, 15:30

Official

Complaint Management
Capitec Bank

Lindokuhle N's updateReviewer Update

14 Feb 2018, 14:46

I went to CAPITEC BANK in CAPE TOWN adderly street to do a follow and the consultant assisted me to their head office...still I was told they'll call me back yet it was 54hrs the incident been reported but they said it will be 48 hrs or less . Irritating part of this if I don't call CAPITEC don't call me to update me as to how far or what's going on with their so called investigation. Even yesterday they said they'll call me before the end of the day ...but that never happens. I'm at CAPE TOWN since from the 13th for holiday which was Well planned but now every day I call people to borrow me money as I need to use it ... worse CAPITEC will still charge me for bank charges which are caused by their inconvenience..

Lindokuhle N's update14 Feb 2018, 14:46

Reviewer Update

Lindokuhle N's updateReviewer Update

15 Feb 2018, 16:13

CAPITEC HAS FINALLY RUNE MY HOLIDAY... In the morning I went to branch and call centre was contacted again as they promise me to call but they don't. Today I couldn't even go any where as planned because of financial reasons caused by CAPITEC and the lady by the name of Andiswa told me I must wait for 30days as they are still dealing with the issue... ???. I humble asked helloPeter to assist me with CAPITEC to be held responsible for wasting my money which I used for the whole trip because right now I'm just w Visiting CAPE TOWN for the reason of sleeping in the hotel as I can't go for entertainment due CAPITEC bank

Lindokuhle N's update15 Feb 2018, 16:13

Reviewer Update

Capitec Bank's replyOfficial

23 Feb 2018, 14:13

Good day Ms Ngwenya

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

Capitec Bank's reply23 Feb 2018, 14:13

Official

Good day Ms Ngwenya

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

Lindokuhle N's updateReviewer Update

23 Feb 2018, 20:29

Thanks a lot to Mr Bokveldt and your team with your assistance in regards with the incident between myself and CAPITEC BANK..... I highly appreciate and not frustrated anymore.

Lindokuhle N's update23 Feb 2018, 20:29

Reviewer Update

Thanks a lot to Mr Bokveldt and your team with your assistance in regards with the incident between myself and CAPITEC BANK..... I highly appreciate and not frustrated anymore.