KZ
Kahleho Z
1 reviews | Active since Dec 2019
05 Jan 2026, 18:39
Capitec Bank Service is poor
Capitec Bank didn't treat me well . So took out a funeral policy with them,since we'll am banking with them. And I had to cancel it due to affordability as am no longer working so I haven't received any of my premiums paid back and mind you me my policy was up to date with payments but still not being helped further in getting back what's lawfully and rightfully authorised to me back as a clien. So am asking Hello Peter to intervene and help me as I need those premiums paid back to me to buy kids stationary and book covers.
Helpful (0)
Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
05 Jan 2026, 20:35Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's reply05 Jan 2026, 20:35
Official
Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's replyOfficial
05 Jan 2026, 20:42When you cancel a funeral policy, the premiums you have paid are not refundable. This is because the premiums cover the risk and benefits provided during the time your policy was active. Once that coverage has been in place, the insurer has already fulfilled its obligation for that period, even if no claim was made.
Capitec Bank's reply05 Jan 2026, 20:42
Official
When you cancel a funeral policy, the premiums you have paid are not refundable. This is because the premiums cover the risk and benefits provided during the time your policy was active. Once that coverage has been in place, the insurer has already fulfilled its obligation for that period, even if no claim was made.
Capitec Bank's replyOfficial
05 Jan 2026, 22:09Is there anything else I can assist you ?
Capitec Bank's reply05 Jan 2026, 22:09
Official
Is there anything else I can assist you ?
Capitec Bank's replyOfficial
05 Jan 2026, 22:18Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank,I hope to chat with you soon.🤗
Capitec Bank's reply05 Jan 2026, 22:18
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank,I hope to chat with you soon.🤗
KZ
Kahleho Z's updateReviewer Update
06 Jan 2026, 00:16I never had a claim and on fine print it's written that I will get back all premiums paid back to me so now you doing bull**** and I hate it am also switching banks as you failed me dissimilarity
KZ
Kahleho Z's update06 Jan 2026, 00:16
Reviewer Update
I never had a claim and on fine print it's written that I will get back all premiums paid back to me so now you doing bull**** and I hate it am also switching banks as you failed me dissimilarity
KZ
Kahleho Z's updateReviewer Update
06 Jan 2026, 00:16I want my money back for crying out loud
KZ
Kahleho Z's update06 Jan 2026, 00:16
Reviewer Update
I want my money back for crying out loud