Capitec Bank service delivery is USELESS!

I have log an incident (Reference number : ***) on 8 July 2024 regarding a payment (R1350) to an ABSA account which has been closed in the meantime. I've been told by ABSA to contact my bank for a fund reversal. Capitec Call Center said it will be resolved in 14 days time and will cost R150. On 27 August 2024 I contact them to follow up. This time I've been told that they're still busy and to use their WhatsApp service to track the incident. Today, 5 September 2024 I've been told that they have a backlog, my request has only been attended on 25 July 2024, it would take another 14 to 21 days to resolve and it will now cost me R160! That's a total *******! CAPITEC Bank is a ***** by increasing their payment to refund my money, now they have a lot of excuses. I hope someone useful on their side will be able to assist. Backlogs is not my problem nor do I have to pay for it. You should have systems in place to deal with it yourself instead of projecting it onto your clients.