Capitec Bank Service

On the 27 September 2022, I withdrew R400 , but the machine dispensed R150 ( 5 R20 notes and 1 R50 note). 0n 28 September 2022 I went to Captec branch at Raceview Mall , Alberton and lodged a complaint. The same afternoon I received an sms information me that the machine dispensed R400 and the query was closed. On 29 September went back to the same branch, lodged an appeal with the manager who promised to escalate the matter and call me the same afternoon. To date(12 October) I have not received any call or feedback from that manager as promised. On 11 October 2022, went back to Capitec again and was promised to get feedback on 13 October 2022.

What is interesting is that , the same time I did not get all my money from the ATM, I complained to a guy and security guard who were standing next to the second ATM machine which was off; and they informed me that the guy was withdrawing R1500 and the machine didn't dispense any money, and just went off, but his account was debited R1500, however he said he was an ABSA client. Therefore Capitec must have received 2 or more complaints that day, from the same machines.