capitec bank service

Good day

I am highly disgusted and dissappointed with Capite Bank. Someone transferred money into my bank account with mobile banking using my CORRECT cellphone nr. I received the sms that the funds was desposited but could not access it. I then called your client care department( spoke to Linkoe) , I failed a security question and they could not assist me further. The team leader was supposed to call me back that never happened. After 3 hours I called again spoke to Bianca and Team Leader Thembi, I was still explaining to Thembi what happened when she hang up. My problem is I did not do anything wrong, I used my time and my airtime to call capitec bank client care that made a mistake by transferring the money that was supposed to go into my main Savings account, into a closed Savings Plan. I wanted to use the money 16:00 today but now I am stuck because of this bank. Why do you have a client care department when they cannot help you?

Is this how you help your clients Bank Better and Live Better?